Michael Ward's Menswear is happy for you to return any item you purchase from our site within 14 calendar days of receiving it (Christmas Gifts can be returned up until January 10th, 2021, and credit in the form of a gift card will be issued if not returned within the normal 14-day period). During this period you can return the item for any reason. If you return any item because of a change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resellable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any makeup, fragrance, or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a resellable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
- Underwear once the original sealed packaging and tags have been opened or removed.
- Hats unless tags are still in place and packaging remains unopened and undamaged unless faulty.
We do not offer exchanges on items. If you have ordered the incorrect size or colour please place a new order for the desired item. You can then return the original item(s) and receive a full refund.
How can I return items?
If you have purchased from our online site you can make a return in – store, via An Post or through a parcel or courier service. You must have your order number. If you purchased an item in store you can only return the item back to the store.
Returning items in –store
You are able to return any item you purchased in –store immediately provided you have your dispatch note and goods for return are in a resellable condition, unopened with tags and undamaged. Our store assistants will refund your original payment card or help you find an alternative. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider. If you do not have your original payment with you and still wish to make a return, a Michael Ward's Menswear gift voucher will be offered to you.